Answers to common heating-upgrade questions

This is an independent heating-upgrade enquiry and installer-matching service. It is not a government department or official scheme administrator.

No. An enquiry simply allows an installer or adviser to contact you and discuss the property. You should review any written proposal before deciding whether to proceed.

Basic details may include the property type, postcode, ownership, existing heating, preferred technology, contact details and your expected timeframe.

Yes. It is often useful to compare practical options before arranging a detailed assessment.

Suitability depends on the building, existing heating, available space, insulation, access and the technology being considered. An initial enquiry can help identify whether a full assessment is worthwhile.

Ownership and permission requirements depend on the proposed work and the property arrangement. Tenants should normally discuss major heating changes with the property owner or landlord.

Not necessarily, but reducing avoidable heat loss can improve comfort, lower system demand and help the proposed heating system perform more efficiently.

Yes, but planning, conservation or building constraints may limit equipment locations or the type of work allowed.

Air-source systems collect heat from outdoor air, while ground-source systems use buried pipework or boreholes. Ground-source installations usually need more land or drilling work.

It transfers heat from outdoor air and distributes warm air through indoor units. It usually does not connect to conventional radiators.

Biomass may suit selected properties with adequate plant space, fuel storage, delivery access and a suitable flue arrangement.

There is no single best option for every property. The right choice depends on heat demand, building layout, available space, budget and household preferences.

Sometimes. Their condition, size and required operating temperature should be checked as part of the system design.

The assessment helps determine heat demand, equipment size, emitter requirements, hot-water needs and the practical work required for installation.

Typical checks include room sizes, insulation, windows, existing heating, radiators, pipework, electrical supply, hot-water equipment, outdoor space and access.

Recent annual consumption can be useful when comparing the proposed system with current energy use, although it is not a substitute for a proper heat-loss assessment.

You should receive a written proposal or quotation explaining the selected equipment, included work, exclusions, assumptions and total price.

Prices vary because properties require different equipment, outputs, radiator changes, electrical work, access arrangements, ground works and building alterations.

An early estimate may be possible, but a reliable fixed quotation usually depends on a detailed property assessment and defined system design.

It should identify the equipment, system output, installation work, exclusions, warranties, payment schedule, expected timescale and total price.

No future saving can be guaranteed. Results depend on the existing system, design quality, energy prices, property efficiency, weather and household use.

Yes. Compare the system design, included work, exclusions, warranties and total cost rather than choosing by headline price alone.

Disruption depends on the technology and required supporting work. Radiator changes, pipework, electrical upgrades, ground works or building alterations may extend the project.

The quotation should state whether removal and disposal are included and whether any existing equipment will be retained.

The installer should explain the controls, provide operating information and supply relevant commissioning, warranty and maintenance documents.

Most systems need periodic checks or servicing. The frequency and work involved depend on the equipment and manufacturer guidance.

Your written documents should identify the installer, warranty provider and appropriate aftercare contact for faults or performance concerns.